Beginning Nov. 15, 2023, a service fee as much as 2.75% of the amount paid will be added to all electronic payments made through the online system and the automated phone service. This fee will apply to payments made by credit card, debit card, digital wallet, Venmo, PayPal or bank and checking account. The City of Port St. Lucie is not assessing the fee, nor does the City collect the fee. This is a separate service fee assessed by the processor for the convenience of paying by electronic payment. To avoid this service fee, residents are welcome to pay by check or money order.

How will this impact my utility bill?

• If you pay by personal check or money order, you will not be impacted.
• If you pay using a bill pay option offered by your bank such as an Electronic Fund Transfer (EFT) or Automated Clearing House (ACH) transaction, you will not be impacted.
• If you pay with credit card, debit card, digital wallet, Venmo or PayPal you will be charged a 2.75% service fee (minimum fee incurred will be $1.95).
• For those who elected auto-pay, you will see the new service fees based on the payment method.

EXAMPLE  (Based on average monthly bill of $93.19 for both water and sewer)

• Pay by personal check/money order = $93.19 ($0 fee)
• Pay with credit/debit card, digital wallet, Venmo, PayPal = $95.75 (2.75% fee)

View current rates

Frequently Asked Questions

1. How can I avoid paying a fee?

   By mailing in or dropping off a check at one of the payment drop boxes.

2. Why is there now a service fee?

   Each time a person makes an electronic payment (such as a credit card or mobile wallet) for purchases of goods or services, the processing company charges the City a fee for the use of the card or payment method for that transaction. The City can no longer absorb these charges as electronic payments methods have become increasingly convenient and more popular. Last year, the USD absorbed $1.6 million by incurring these fees.

3. When will this change take place?

   Service fees will start after November 15^th, 2023.

4. How much will this fee cost? 

   The service fee for paying your utility bill using a credit card, debit card, Venmo, PayPal or digital wallet transaction is 2.75% of the bill total, with a $1.95 minimum. 

5. Where can I drop off payments?

   The City Hall complex at 121 SW Port St. Lucie Boulevard has three drop boxes onsite.

   • Drive-up Drop box: located in the roundabout between City Hall & the Police Dept.
   • Parking Lot Drop Box: located near the Handicapped Parking spots at City Hall.
   • Inside City Hall Drop Box: located inside the lobby of City Hall
6. Where can I mail my payment?

   Customers may also mail payments to:

   City of Port St Lucie Utility Systems Dept.
   PO Box 8987
   Port St Lucie, FL 34985

7. If I am on auto-pay, can I “opt out” of paying this fee?

   No, customers on auto-pay will not have the opportunity to elect out of the payment or the transaction fee unless they change the payment method. You may call Connection Support or login to Invoice Cloud to update your payment preferences.

8. I’m on AutoPay – will this impact me?

   Yes, starting November 15^th, 2023, customers enrolled in AutoPay will see service fees incurred based on their selected payment method.

9. What is the maximum payment that I can make?

   The maximum payment Invoice Cloud will process on any electronic payment method is $125,000, pursuant to Amendment 1 to the Contract.

10. What action is required by me?
    No action is required at this time; You may log into your account at invoicecloud.com/cityofportstlucie to update your payment preferences.

For more information, contact:
Port St. Lucie Utility Systems Connection Support
772-873-6400
utility@cityofpsl.com