Beginning Nov. 15, 2023, a service fee as much as 2.75% of the amount paid will be added to all electronic payments made through the online system and the automated phone service. This fee will apply to payments made by credit card, debit card, digital wallet, Venmo, PayPal or bank and checking account. The City of Port St. Lucie is not assessing the fee, nor does the City collect the fee. This is a separate service fee assessed by the processor for the convenience of paying by electronic payment. To avoid this service fee, residents are welcome to pay by check or money order.
How will this impact my utility bill?
EXAMPLE (Based on average monthly bill of $93.19 for both water and sewer)
Frequently Asked Questions
By mailing in or dropping off a check at one of the payment drop boxes.
Each time a person makes an electronic payment (such as a credit card or mobile wallet) for purchases of goods or services, the processing company charges the City a fee for the use of the card or payment method for that transaction. The City can no longer absorb these charges as electronic payments methods have become increasingly convenient and more popular. Last year, the USD absorbed $1.6 million by incurring these fees.
Service fees will start after November 15th, 2023.
The service fee for paying your utility bill using a credit card, debit card, Venmo, PayPal or digital wallet transaction is 2.75% of the bill total, with a $1.95 minimum.
The City Hall complex at 121 SW Port St. Lucie Boulevard has three drop boxes onsite.
Customers may also mail payments to:
City of Port St Lucie Utility Systems Dept.
PO Box 8987
Port St Lucie, FL 34985
No, customers on auto-pay will not have the opportunity to elect out of the payment or the transaction fee unless they change the payment method. You may call Connection Support or login to Invoice Cloud to update your payment preferences.
Yes, starting November 15th, 2023, customers enrolled in AutoPay will see service fees incurred based on their selected payment method.
The maximum payment Invoice Cloud will process on any electronic payment method is $125,000, pursuant to Amendment 1 to the Contract.
For more information, contact:
Port St. Lucie Utility Systems Connection Support